How do I
get started?
Once you have decided
which package is the one for you, either order online,
email us, or
phone us. Please make
sure you include vital info such as what you want the site to achieve and
some preferred names for your website. We will use this information to do
some initial domain name searches.
We will then contact you
via your preferred method to finalise details and then we are off and
running!
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How
much space will I have?
Our
packages are designed to give you the space you are likely to need for
the options we have included in each package. There is therefore no
problem fitting your site into the space allowed. Space will never be an
issue and we do not over sell web space.
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Will
I have to spend a fortune updating my site?
Only if you want to! Our
tip is to keep your date sensitive content to a minimum and try to split
the year into quarters or halves and make updates last that length of
time.
However if your site is
going to be based around an events calendar for example, then
update costs will have to be factored into your reckoning.
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Who
owns my domain name and what is it?
You do. Should you wish to
cancel your order, your domain name will be yours to keep for two years because
it is non-refundable once purchased. It is therefore very important that you take care when choosing your name.
The domain name forms the
address of the website. For example www.indigojack.com is our business
domain name address. We also own www.indigojack.co.uk in order to
protect our business name online.
A .com address is
international. A .co.uk address is for the UK. The cost of buying these
domain names is not the same - .com costs more.
There are also increasing
variations like .org, .net and so it goes on. All are billed in advance
for a 2 year period.
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What
if I am unhappy with my site/logo design ?
We will make every effort to
create a site/logo that fits your requirements. We ask you to provide as much
information as possible in order that we reach the best possible
outcome.
With your logo we will
produce several possible designs from you to choose from. When you have
cherry picked elements that you like, we will produce several more
designs based on those elements. You will then choose the design that is
most appealing to you and we will then fine tune it.
We want to produce the
logo that you want to be associated with.
We will not publish the
site until you are happy with the design and will make alterations at
your request prior to publishing.
That said however, if
after a time it becomes obvious that we are not fulfilling your
requirements, despite our best efforts and repeated amendments, then
the website design process will be put on hold until a fresh view can
resolve the website and bring it to publication.
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When
will my site be finished?
If we receive all the
information we request from you promptly and you are happy with the
design and do not want any modifications to be made then technically
your site could be online in 28days.
However, life doesn't
always run as smoothly as that does it? So it would be more realistic to
imagine it could take 6 weeks. Only if a site becomes the complex entity
we are trying to avoid would it take longer.
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What
is hosting?
A website is
only visible on the computer of the designer until it is uploaded to the
internet. To upload a site to the internet you first have to rent the
space that the site will use. This space is supplied by a hosting
provider who will host your website on their server - which is a
computer dedicated to hosting websites. They 'let' this space for set periods payable in advance, after which time you can allow the
agreement to lapse and your site would no longer be visible on the
internet, or you can renew the agreement.
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Do
I have to design a logo for my website?
No. You can if you wish to
of course and then you could simply email it to us. Basic design of your
site logo is included in all our website design packages.
You can tell us whether
or not you want to have a logo or if you want us to use an existing
logo. If you decide that you would like to have your site name turned
into a logo design then we will do this for you.
If you would like a
dedicated logo design service which will offer you options to choose
from, then please choose our Logo Design service.
We strongly advise that you
do have your site name turned into a logo
image. It looks more professional and it has come to be an expected part
of the appearance of a site.
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What
does 'web based email' mean?
Email
from your website visitors will be held on a remote server. This means
that it won't arrive on your PC unless you forward it to yourself and it
also means that your personal email address will not appear on the
website.
You will access your
website email via a web address and password that we will give you.
Web based email has
several advantages for business:
- If you change your
internet provider this does not effect your business email
addresses.
- You can access your
business emails from any internet connected computer anywhere in the
world.
- You can organise
customer queries by using several email addresses i.e. sales@indigojack.com,
orders@indigojack.com,
and websites@indigojack.com.
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After
the site is published? How much or little edit control will I have?
Prior to the site being
published you will be issued with the web address of your Control Panel.
From your control panel you will be able to monitor visitor statistics,
alter your contact details and set up your email preferences. If you have
bought an ecommerce package you will have an admin area from which you can
amend product details.
Bearing the above in mind
there are three levels of control you may wish to consider:
