Is the fault you are
experiencing listed below? If not please send us a
report.
Send us some details about
how your services are being affected and we will
investigate the source of the problem and work to
resolve it.
Colour key:
Green for fault fixed,
Red for an
active fault.
Fault
Reports....
______________________________________________
Fault Reported 10am 16/02/2011
Webmail
inaccessible via the new mail system. Upon gaining
access, unable to send mails or view any folder
contents.
--
Update: 1am 16/02/2011
Imap
Server had developed a fault. The fault was repaired and
normal webmail service resumed. We apologise for any
inconvenience caused.
--
Update: 2.30pm
16/02/2011
Initial fault has returned. Technical
Support have been notified.
--
Update: 5.40pm
16/02/2011
Engineers are working to fix the
problem.
--
Update: 7.15pm 16/02/2011
After a brief restoration of service the fault
returned. Engineers continue to work on the problem.
Customers are assured that emails will not be lost
as a result of this fault.
--
Update: 7.30pm 16/02/2011
Engineers will
be suspending webmail services for approximately one
hour from 7.45pm tonight in order to make a permanent
fix.
--
Update:
8.30pm 16/02/2011
The data transfer undertaken by engineers is
taking longer than estimated and we are now being
informed that the service may not be back online until
Midnight tonight (Wednesday 16th February 2011).
We would like to apologise
again for the inconvenience and frustration that this
has caused our customers and we would like to reassure
you that any emails sent to and from our systems are
being received and delivered.
--
Update:
10.30am 17/02/2011
Engineers are working on a permanent fix to the
intermittent service issue on the webmail server. The server will be offline until 2pm today while
they work on updating the data.
--
Update: 1.40pm 17/02/2011
Some email services have been
restored. The system may be slower than usual due to the
volume of traffic backed up in the system and the volume
of customers trying to access at the same time.
If you had the address of
your webmail login page saved to your favourites, that
link may longer work. Set a new favourite by entering in
your browser your website address followed by /webmail
For example: http://www.yourwebsite.co.uk/webmail
Save the resulting login page
to your favourites.
Engineers continue to work on
this issue.
--
Update: 3pm 11/04/2011
Although there are no further
issues with IMAP/POP3, some users of Webmail4 may be
finding that performance is slower than normal. We would
like to re-assure those users that we are aware of this
ongoing issue.
As a result of the large
number of users accessing Webmail4, it is possible that
some users experience intermittent errors. Our engineers
are working to improve performance and so you may notice
intermittent errors whilst this work is being carried
out.
As a reminder, Webmail3 is
still available from the drop down menu on the login
page and we can confirm that Webmail3 is not
experiencing the same performance issues as Webmail4.
Please note that it may be
necessary to enter your login details twice when
accessing Webmail3.
Note - Your username is not your
email address. It is your website address without the
www. at the front.
We apologise for the
inconvenience this may cause.
_____________________________________________
______________________________________________________________
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